AT&T Blows

Ah, modern life, wherein technological advances are supposedly making things so much better. Except for all those electric cars that start fires in people's garages and that Roomba vacuum cleaner that does the work for you while you sit on your fat ass watching Netflix with a pint of Ben & Jerry's courting diabetes, things are great!

An example of how far we have come can be found in my failed attempt to change my cell phone number. For the last hour this has been my mission, which I finally abandoned because the robots I dealt with were  clueless and the two humans I actually got through to were even worse. Apparently AT&T, a once-reputable company, has fallen into serious disrepair. 

After searching online for store locations, I called three in my area. Each time I heard the same recording and waited on hold listening to the same canned music, hearing repeatedly how important I am to them. Finally someone picked up at the store in Yarmouth, Maine. The young man stammered a bit after hearing my request, then said he was "new" and "in training" and "didn't know how to do it." I hung up.

The Falmouth store was no better. There, after the whole recorded-music-message bit, another young man picked up and said he could help! "Sure, I can do that," he said, adding he would have to get customer service in on the call so could I please hold on. Then the line went dead, replaced with a dial tone. 

I went online and tried to figure out how to change the number myself but was unable to get very far without entering my name, email, zip code and current phone number. I did all that and received the message that no such person was in their records.

When my next bill arrives from AT&T I will send a note telling them to bill
No Such Person.