Stupid Rules Ruin Everyday Life

Recently my husband and I each received our own letter in the mail confirming an address change made to our shared health care policy. The problem was that the new address it was confirming was incorrect, and the only reason we got the letters was because the postmistress in our tiny hamlet knows us and put them in our box despite the error.

So I called to fix the problem. A man with a virtually unintelligible Indian accent answered and possibly asked how he could help, I think. Hoping I was right, I explained the problem, which was that they had our address wrong. Admittedly not a huge problem but who knows what they might try to send us someday. 

The man confirmed the account number, then said he had to speak to my husband because I had given his account number, having grabbed the letter I saw first; apparently mine was different. I explained that Mitchell was currently sitting on the toilet and thus was unavailable. He said he could not make the change unless he spoke to Mitchell. 

I reiterated that we live in the same house and both have accounts with Cigna so what's the difference? He insisted, saying it had to do with the government's rules regarding privacy. I told him to fuck off and hung up. I mean really, that seemed like the only appropriate response.