I wonder how any work gets done at any company when so much time is being taken up with changing their prompts and training staff. These days, without exception, every call to every business establishment, doctor's office or government department is answered by a recording that welcomes you, thanks you for calling, warns you that the call is being recorded for training purposes -- and by the way, what staff are they training? -- and then cautions you to "listen carefully as our prompts have recently changed."
Coincidentally, every single one of those places I mentioned is always "experiencing higher than usual call volumes," even if you're calling at six in the morning.
Is this real life now? If so, I don't like it. Give me whichever color pill gets me out.
No comments:
Post a Comment